Pigmentation, or hyperpigmentation, is the term used to describe patches or spots of skin that become darker than the surrounding skin tone. Depending on the type, pigmentation may appear as spots, blotches, or larger patches of skin. 

Types of pigmentation include dark spots — also called age spots or sun spots — melasma, and post-inflammatory hyperpigmentation. It’s caused by hormonal changes (like pregnancy or menopause), sun exposure, damaged skin or can be due to your genetics.

Yes! Skin pigmentation is treatable, but in order for our dermatology team to help you achieve the best results, we’ll first need to determine your type of pigmentation and its cause. We’ll get to the bottom of this in the skin quiz and during your online consult. 

If you’ve had little success in treating and fading pigmentation so far, it’s likely to do with your skincare routine. Firstly, over-the-counter beauty products may promise to treat pigmentation, but the ingredients within them are not potent enough to actually make a difference. 

Secondly, daily sunscreen is the single most important thing for the prevention of pigmentation, so if you’re not using one yet, then now is the time to start. Our dermatologists recommend wearing SPF 50+ broad-spectrum sunscreen every day, and especially while using Software.

Good things take time, and your skin is no different! Your formula begins working from the very first application, but you should generally expect to use your treatment for 8-12 weeks before results are visible. And it only gets better from there. 

As your skin adjusts, you can work with our dermatology team to adjust your formula as your needs and goals change.

Our dermatologists create your formula with medical-grade ingredients that other beauty brands can’t include. They’re proven to work and have helped countless Australians treat hyperpigmentation, acne, fine lines, and more. 

Since these ingredients are more potent (and significantly more effective!) than the ones you might be used to, it’s common to experience some side effects initially. These include dryness, flaking skin, and temporary redness while your skin adjusts. 

We’ll help you start on a lower dose to mitigate the risk of side effects. We’ll also recommend a gentle routine and some tips to help keep your skin healthy. For more information, you can read our ingredients guides here. 

Yes! We use an array of ingredients to ensure that people with sensitive skin can still receive the best treatment for skin pigmentation. 

Our doctors carefully review your online assessment before crafting your custom formula, so just let them know that you have sensitive skin and they will factor that into your treatment plan.

It’s really common to experience pigmentation during pregnancy. Some call this ‘The Mask of Pregnancy’, and it refers to melasma or chloasma, which can often present on the face. 

The most potent ingredients used to treat pigmentation are not always pregnancy-safe, but our medical team team also has access to pregnancy-safe ingredients to help you glow during pregnancy and breastfeeding. 

When you’re ready to reintroduce those actives, our team will adjust your formula. In the meantime, we recommend wearing a daily SPF to help protect your skin from sun overexposure, which can cause pigmentation.

It's $44 a month and we bill and ship every two months, meaning you’ll be billed $88 every second month (and you won’t run out). 

With all plans, you can cancel, pause, or delay at any time, and there are no cancellation fees.