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FAQs

Still have questions? Get in touch with us at hello@skin.software.

Can you treat acne and signs of ageing at the same time?

Yes! Make sure you select the skin goals that relate to acne and signs of ageing and your doctor will make sure that your formula treats both.

What makes Software “personalised”?

Your assigned doctor will prescribe the active ingredients at strengths suitable for your skin, that are then compounded by our partner pharmacy and shipped to you directly. 


Every single bottle of Software treatment is custom-made for each person.

What's included in the consultation?

It’s a text-based chat between yourself and one of our expert GPs. We start with a survey, then send that through to your assigned doctor who can then ask follow-up questions and, if appropriate, provide a prescription.


You can also have a follow-up if needed, just get in touch with us at hello@skin.software.

Can I use other skincare products with my Software treatment?

Yes. But given Software’s treatment plans use prescription-strength actives, we recommend you dial it back a bit at the start to see how your skin reacts. In most cases, our most commonly prescribed ingredient can’t be used with other active ingredients for the first 3-4 weeks.


Your doctor will give you more in-depth information about this.

When will I see results?

Unfortunately, great skin won’t magically happen overnight. Whether using anti-ageing or acne treatment, prescription skincare generally takes 8-12 weeks before results are visible. In the case of acne, it may get a little bit worse before it gets better, too.


Look at some of our success stories to see what you can expect in the coming months.

How much does it cost?

It’s $29 to talk to a doctor who can prescribe your custom treatment, then $44 a month for the treatment itself. If one of our doctors decides Software isn’t right for you, we’ll refund the $29.


We bill and ship every eight weeks, meaning you’ll be billed $88 every second month (and you won’t run out). You can cancel, pause, or delay at any time, and there are no cancellation fees.

My skin is getting irritated. What should I do?

Prescription retinoids can cause irritation and redness (it’s actually often a sign that they are working). 


Though this does subside in time, your doctor will give you all of the relevant information you’ll need to manage your skin while it’s undergoing treatment.

Are there any side effects?

Any prescription medication can carry risks. The ingredients used by our pharmacists are low-risk in terms of potential side-effects, and you will always start on a lower dose to further mitigate this risk.


For more information, you can read our ingredients guides here. Your assigned doctor will also be able to give you more information.

How long will my treatment last?

Every shipment includes a 30mL bottle that is designed to last for 8 weeks when used correctly. We’re always able to bring forward (or delay) your next shipment if necessary (just email us at hello@skin.software).

What ingredients are in the base?

We use Medisca’s HRT Base. This is a scientifically advanced vanishing oil-in-water emulsion formulated with a natural antioxidant and emollient. It exhibits great moisturizing and penetration enhancing capabilities. The base is enriched with Vitamin E and Hyaluronic Acid. It is paraben free, non-comedogenic, and hypoallergenic. It’s also non-greasy.

Can I use Software for severe acne?

We recommend that extreme cases are referred to a dermatologist. We unfortunately don’t currently have this capability.

What is purging?

Exactly what it sounds like: this treatment generally makes acne flare up before it gets better, by drawing the impurities that lie beneath the skin’s surface to the top and exfoliating the superficial layer.


This usually takes no longer than 6 weeks.

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