FAQs

Still have questions? Get in touch with us at hello@skin.software.

Can you treat acne and signs of ageing at the same time?

Yes! Make sure you select the skin goals that relate to acne and signs of ageing and your doctor will make sure that your formula treats both.

What makes Software “personalised”?

Your assigned doctor will prescribe the active ingredients at strengths suitable for your skin, that are then compounded by our partner pharmacy and shipped to you directly. 


Every single bottle of Software treatment is custom-made for each person.

What's included in the consultation?

It’s a text-based chat between yourself and a doctor or GP. We start with a survey, then send that through to your assigned doctor who can then ask follow-up questions and, if appropriate, provide a prescription.


You can also have a follow-up if needed, just get in touch with us at hello@skin.software.

Can I use other skincare products with my Software treatment?

Yes. But given Software’s treatment plans use prescription-strength actives, we recommend you dial it back a bit at the start to see how your skin reacts. In most cases, our most commonly prescribed ingredient can’t be used with other active ingredients for the first 3-4 weeks.


Your doctor will give you more in-depth information about this.

When will I see results?

Unfortunately, great skin won’t magically happen overnight. Whether using anti-ageing or acne treatment, prescription skincare generally takes 8-12 weeks before results are visible. In the case of acne, it may get a little bit worse before it gets better, too.


Look at some of our success stories to see what you can expect in the coming months.

How much does it cost for the product?

It's $44 a month and we bill and ship every two months, meaning you’ll be billed $88 every second month (and you won’t run out). You can cancel, pause, or delay at any time, and there are no cancellation fees.


It's $88 every 6 weeks if your doctor prescribes you with oral antibiotics because you receive a bottle of cream and the tablets.

My skin is getting irritated. What should I do?

Prescription retinoids can cause irritation and redness (it’s actually often a sign that they are working). 


Though this does subside in time, your doctor will give you all of the relevant information you’ll need to manage your skin while it’s undergoing treatment.

Are there any side effects?

Any prescription medication can carry risks. The ingredients used by our pharmacists are low-risk in terms of potential side-effects, and you will always start on a lower dose to further mitigate this risk.


For more information, you can read our ingredients guides here. Your assigned doctor will also be able to give you more information.

How long will my treatment last?

Every shipment includes a 24mL bottle that is designed to last for 8 weeks when used correctly. We’re always able to bring forward (or delay) your next shipment if necessary (just email us at hello@skin.software).

What ingredients are in the base?

We use Medisca’s HRT Base. This is a scientifically advanced vanishing oil-in-water emulsion formulated with a natural antioxidant and emollient. It exhibits great moisturizing and penetration enhancing capabilities. The base is enriched with Vitamin E and Hyaluronic Acid. It is paraben free, non-comedogenic, and hypoallergenic. It’s also non-greasy.

Can I use Software for severe acne?

We recommend that extreme cases (such as cystic acne) are referred to a dermatologist. Unfortunately this isn't a service that Software currently offers so we recommend that you get a referral from your GP.

Is Software vegan and cruelty free?

Software is vegan and we do not test our formulas on animals


How does the Reformulation Guarantee work? 

If you aren’t satisfied with your formula you have the opportunity to reduce the strength of your treatment or switch to a different active ingredient altogether. Once you purchased the updated treatment, we will refund you the cost of your previous treatment. 

Patients are entitled to use only the Reformulation Guarantee or the Money Back Guarantee not both.


How does the Money Back Guarantee work?

If you aren’t satisfied with your formula you have the opportunity to reduce the strength of your treatment or switch to a different active ingredient altogether. Once you purchased the updated treatment, we will refund you the cost of your previous treatment. 

Patients are entitled to use only the Reformulation Guarantee or the Money Back Guarantee not both.


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